The ICA welcomes and endeavors to provide a positive, engaging, and inclusive experience for all visitors. These efforts are ongoing and the ICA welcomes questions and feedback about current accommodations, ongoing initiatives, and other concerns at accessibility@icaboston.org or 617-478-3100.
Arriving and Admissions
Parking
The ICA does not own or operate a parking garage. A list of parking options can be found here.
Arrival
There is a curb cut in front of the museum’s public entrance, and visitors may be dropped off directly in front of this entrance. The public entrance is equipped with power-assist doors.
Admission is free
for recipients of federal disability assistance (SSDI, SSI, VA benefits, etc), plus one personal care attendant per visitor.
Animals
Animals are not permitted in the museum, with the exception of service animals as identified by the Americans with Disabilities Act.
Learn more about our policy.
Quiet visitation hours
For visitors interested in exploring the ICA during quieter times, we recommend visiting on a weekday mornings or late afternoons. Please note that some exhibitions include works with sound that can be heard throughout the galleries.
Building
Mobility devices and strollers
Museum galleries, program spaces, and the Barbara Lee Family Foundation Theater are all accessible for visitors using mobility devices and strollers. Accessible restrooms are located on the 1st and 4th floors.
A limited number of manual wheelchairs are available in the State Street Corporation Lobby first-come, first-served, and free of charge.
The ICA’s Poss Family Mediatheque, located on the 4th floor under the cantilever, has accessible entrances and two accessible resource stations. Part of the Mediatheque, featuring additional resource stations and seating as well and large windows framing the harbor (visible throughout the room), is accessible only by stairs.
Note that not all interior doors are equipped with power assist.
Seating
Benches are dispersed throughout the galleries. Portable stools are also available.
Restrooms
Public restrooms are located on the 1st and 4th floors and are include wheelchair-accessible stalls; both men’s and women’s rooms are equipped with baby-changing stations.
Current building codes require we label one restroom “women” and one restroom “men.” We acknowledge that these two categories do not reflect the gender identity or expression of all of our visitors and staff. Please use the restroom that feels most comfortable for you.
The ICA Watershed
The ICA Watershed is a space for art located in the Boston Harbor Shipyard and Marina in East Boston, open seasonally from Memorial Day through Labor Day.
Mobility devices
The Watershed is fully wheelchair and stroller accessible. Visitors who use mobility devices may park or be dropped off directly in front of the building.
Wheelchairs and gallery stools are available upon request.
ICA Water Shuttle service
Transportation between the ICA and the Watershed is available by ICA Water Shuttle. Water Shuttle service is provided through Red Top Boats. A step on and three steps down are required to board; wheelchairs and strollers may be brought on board if they are collapsible and light enough for crew to handle. Red Top Boats crew is available for assistance.
Large-format texts are available; please ask a staff member for assistance.
Service animals are welcome.
Seaport Studio
Located at 100 Pier 4 Blvd, Seaport Studio encompasses the Teen Gallery, featuring artwork by Boston-area youth and two dedicated spaces just for youth programs; the Paul and Phyllis Fireman Family Digital Studio, part of the Charles and Fran Rodgers Education Center; and a meeting space for a range of ICA Teen Programs.
Mobility devices
Seaport Studio is wheelchair and stroller accessible. Visitors who use mobility devices can be dropped off in front of the building; we recommend stopping on Pier 4 Boulevard outside Ocean Prime. Please note that doors are not equipped with power assist.
Seating
Couches are dispersed throughout the Teen Gallery and gallery stools are available upon request. Accessible seating is available in the Digital Studio and meeting space for teen programs.
Restrooms
The restrooms in Seaport Studio are public and include wheelchair-accessible stalls. Please note that doors are not equipped with power assist. Current building codes require we label one restroom “women” and one restroom “men.” We acknowledge that these two categories do not reflect the gender identity or expression of all visitors and staff. Please use the restroom that feels most comfortable for you.
Large-format texts are available; please ask a staff member for assistance.
Service animals are welcome.
Programs and Performances
Seating
Accessible and companion seating are available in the Barbara Lee Family Foundation Theater. Accessible seats can be selected when purchasing tickets online or at the Box Office at 617-478-3103 or visitorservices@icaboston.org.
Audio for performances, talks, tours, and other programs
FM assistive-listening devices and ASL interpretation are available by advance request; please contact the Box Office at 617-478-3103 or visitorservices@icaboston.org to make a request.
Live captioning
The ICA is pleased to offer closed captioning for all events that take place in the Barbara Lee Family Foundation Theater. Captioning will be available via a QR code at the theater entrance and once accessed, captioning will be available on your phone. Staff will be on hand in the theater to assist you if necessary.
Media and Printed Materials
Large print
Large print didactics are available in the galleries. Please ask a Visitor Assistant for this resource. Other content is available on the Bloomberg Connects app.
Transcriptions
Transcripts for audio or video artworks featuring sound are available on the ICA Digital Guide on on the 4th floor; please ask a member of the gallery staff for assistance.
Closed captioning is available for ICA-produced video.
Translation
The ICA website (icaboston.org) is translatable for non-English speakers: see the bottom of every page for links (note that automatic translations are provided by a third party and may contain inaccuracies).
Web
The ICA is committed to making its digital platforms accessible to all users. The website takes as its accessibility standard the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA and we are working to ensure that all content is accessible. If you encounter an issue with a specific page or section, please contact us at visitorservices@icaboston.org so that we can make updates and/or provide information as needed.
The ICA is a Mass Cultural Council UP-designated organization.